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Privacy Policy

HELPP Vet Limited ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, and share your personal data when you use our international online veterinary telehealth advice services ("Service"). By accessing or using the Service, you agree to the terms outlined in this privacy policy.

1. Information We Collect
We collect the following types of personal information:

  • Personal Identification Information: Name, address, email address, phone number, and payment information when you register or book a consultation.
  • Pet Information: Details about your pet(s), including name, species, breed, age, medical history, and health issues relevant to the consultation.
  • Usage Data: Information on how you interact with our website, including IP addresses, browser type, time and date of visits, and pages viewed.
  • Consultation Records: Notes, images, and any other information shared during a consultation session with our veterinarians.

2. How We Use Your Information
We use your personal information to:

  • Provide, operate, and improve the Service.
  • Facilitate consultations with vet professionals.
  • Process payments and manage billing. Note, we do not store payment information.
  • Send notifications related to your consultation, including reminders and follow-ups.
  • Analyze usage patterns to enhance and improve the Service.
  • Comply with legal obligations and enforce our terms and conditions.
  • Where you have agreed to receive marketing communication from us, we will use targeted, relevant offers where we believe they add value to you. 

3. How We Share Your Information
We may share your personal information with:

  • Veterinarians and Veterinary Clinics: To provide you with expert advice and triage services.
  • Payment Processors: For processing payments securely.
  • Third-Party Service Providers: Who help us operate the Service, such as IT and infrastructure support.
  • Law Enforcement or Regulatory Authorities: If required by law or to protect our rights or the safety of others.

We do not sell or rent your personal information to third parties.

4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online service can guarantee 100% security, and we cannot be responsible for any breach of security beyond our control.

5. Retention of Your Information
We retain your personal information only for as long as necessary to provide the Service or fulfill our legal obligations. After this period, we will securely delete or anonymize your data.

6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we update or correct any inaccuracies.
  • Deletion: You can request that we delete your personal data where applicable.
  • Restriction: You can ask us to limit the processing of your data in certain circumstances.
  • Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at the details provided below.

7. International Data Transfers
As HELPP Vet Limited provides services internationally, your personal information may be transferred to and processed in countries other than your own. We ensure that adequate safeguards are in place to protect your data when it is transferred across borders.

8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze site usage, and provide relevant advertising. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. By continuing to use the Service after such changes, you agree to the updated terms.

10. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:

HELPP Vet Limited
support@helpp.vet